Assistant Operation Manager

Calgary, Alberta, Canada

Responsibilities

• Assist in the coordination and execution of daily operational activities to meet business objectives.
• Oversee the recruitment process for healthcare professionals and ensuring recruitment target is meet by collaborating with recruiters to meet client's need.
• Collaborating with administrative staff to ensure accurate records staff credentials is up to standards.
• Collaborate with team members to identify areas for improvement in workflow and efficiency.
• Build strong relationship with client to ensure service satisfaction
• Respond to inquiries from team members and provide assistance as necessary to resolve issues.
• Participate in training sessions and continuous improvement initiatives to develop skills and knowledge relevant to the role.
• Implement tools and technologies (e.g., scheduling software, recruitment platforms) to streamline operations.
• Manage and report on key performance indicators (KPIs), including staffing metrics, client satisfaction, and operational costs.
• Work with finance teams to track revenue, expenses, and ensure efficient use of resources.
• Lead and supervise a team of recruiters, schedulers, and other operations staff.
• Maintain accurate records of staffing activities, including contracts, payroll, timesheets, and certifications.
• Prepare regular reports for upper management, detailing operational performance, client feedback, and staffing metrics.
• Ensure proper documentation for compliance with labor laws, healthcare regulations, and client agreements.

Qualification and Skills Requirements.

• Post -secondary education in business, healthcare related field.
• Minimum 3 years leadership experience.
• Strong knowledge and Understanding of different roles within healthcare (e.g., nursing, allied health, administrative) .
• Expertise in workforce planning and the ability to balance demand with supply
• Excellent communication skills, organization skills, both verbal and written.
• Ability to analyze data, identify trends, and make decisions that improve operational performance.
• Proficiency in using standard office software (e.g., Microsoft Office Suite).
• Strong organizational skills and the ability to juggle multiple projects and priorities simultaneously
• Strong understanding of budgeting, cost control, and financial management in a healthcare staffing context.
• Flexibility to adapt to changing priorities and work demands.

This position is ideal for individuals seeking an opportunity to contribute meaningfully within an operations-focused environment while developing their professional skills.

Job Type: Full-time, Permanent

Flexible language requirement:

• English required

Schedule:

• Monday to Friday
• On call

Education:

• Bachelor's Degree (required)

Experience:

• Leadership: 3 years (required)
• healthcare related: 2 years (required)

Work Location: Calgary, AB T2E 7H7

Expected start date: Jun 30, 2025 

Please kindly attach resume and cover letter to your application.